Frequently asked questions
Please read our frequently asked questions, you may find the answer to your question there.
Registering with our ticketing service Elisabeth Ticketing
Why create an account?
Registering with our ticketing service offers many advantages that help towards your visit to the Queen Elisabeth Hall.
- Manage your profile: log in and administer your details with one click
- Faster ticketing service: no need to enter your details every time
- Lost your ticket? Log in and print new ones
- Complete history: current and past ticket details can be consulted
My username/password used in the webshop is declined.
Consult your details via this link.
I forgot my username/password.
Click on the following link and enter your email address, first and last name. You'll receive an e-mail message containing details how to access to your account.
My preferred username is already taken.
You can use your email address as your username.
How do I change my e-mail address?
Log into your account, click on 'My profile > My details' in the top right corner and change your personal details.
How do I change my address details?
Log into your account, click on 'My profile' in the top right corner and change your personal details.
Purchase tickets
How do I buy my tickets?
Tickets for a performance in the Queen Elisabeth Hall are sold through various channels, depending on the organizer. These are the official sales channels:
Online tickets
Purchasing tickets by phone
Our customer service is available every day from 9 a.m. to 12 p.m. on these telephone numbers:
- From Belgium: 070/79.00.13 (max € 0,30/minute)
- From abroad: 03/609.71.10
At the ticket office
Tickets can be purchased in the shops of ZOO Antwerp and ZOO Planckendael. The shops follow the opening hours of the parks.
Tickets for a performance of the Antwerp Symphony Orchestra can be purchased at the ticket desk, Koningin Astridplein 26, 2018 Antwerp. The ticket desk is open on Tuesdays and Thursdays from 2 pm. to 4:45 pm and can be reached by phone at 03/213.54.06.
How do I track the status of my booking?
You can track the status of your online tickets in our Elisabeth Ticketing webshop. Log into your account, click on 'My profile > History and overview'.
How do I change my booking?
The booking is definitive and cannot be changed once it had been confirmed and the tickets are paid.
How can I cancel my booking?
The booking is definitive and cannot be changed once it had been confirmed and the tickets are paid. Sold tickets are non-exchangeable and non-refundable.
What if I did not receive my tickets?
Where you have bought the tickets depends on the organizer of the show.
Elisabeth Ticketing
If you have purchased a ticket via Elisabeth Ticketing, please send an e-mail to the customer service department with the following information:
- Name and date of the performance
- Name of the person who purchased the ticket
- E-mail address
Antwerp Symphony Orchestra
For tickets purchased through the Antwerp Symphony Orchestra you can go to:
The Antwerp Symphony Orchestra ticket office
Koningin Astridplein 26
2018 Antwerp
Opening hours: Tuesdays, Thursdays and Fridays from 2 p.m. to 5 p.m.
Phone: +32 3 213 54 06
E-mail: tickets@antwerpso.be
Did you lose/forget your ticket? Then go to the desk in the entrance hall or at the desk in the Atrium. Our colleagues will be happy to help you. The desk opens 1 hour before the start of the performance.
Can I choose my preferred seat?
Usually you can select your preferred seat after you have selected the event or concert of your choice. A seating plan will be shown to choose your own seat.
However, sometimes it is not possible to choose your own seats. In this case the seats are automatically allocated.
Payment
Is it safe to pay by online banking?
Online payments are administered by Ingenico. More safety information.
How do online payments work?
Online payments are administered by the secure platform of Ingenico. Payments by Visa, MasterCard or Maestro/Bancontact are accepted.
My creditcard got refused.
Please contact your bank for more information.
How can I receive an invoice for the purchase of my tickets?
Do you want an invoice for the tickets you have purchased for a particular show? Please contact customer services with the date of purchase, details of the purchase made, and the name of the person who made the order. Don’t forget to mention your invoice details.
Was my payment successful?
A confirmation email will be sent upon payment. Please check your spam folder in case you don't receive any mail. If you haven't received any confirmation email, contact our customer service.
When do I secure my seats?
Payment follows immediately upon booking your tickets.
I need an invoice for my corporate event.
Please contact our salesteam by mail or phone +32 (0)3 224 89 06.
Which payment details are used?
Online payments are administered by Ingenico. Payments by Visa, Mastercard or Maestro are accepted.
Practical information
Is the hall accessible by lift?
The entire building is wheelchair-friendly. This means that all rooms are accessible via lifts or ramp slopes. The control panel in the lift is adapted to wheelchair height. In the Atrium, underneath the Queen Elisabeth Hall, there are three accessible toilets. Free wheelchairs are available upon request.
Is there a Kiss & Ride zone to drop off guests?
More information about the accessibility of the Queen Elisabeth Hall.
Are there lockers available or is there a cloakroom?
A secure cloakroom is available free of charge in the Queen Elisabeth Hall. After handing in your personal items, you will receive a number to collect your personal items at the end of the performance. The cloakroom is located at the back of the Atrium, next to the toilets.
I lost something. How can I get it back?
After each performance, the lost objects are collected and kept for 3 months. They are then destructed afterwards. We are not responsible for the safe storage of any items left behind. Lost property will only be returned after the owner has given us a detailed description of the lost property.
Did you lose anything in the Queen Elisabeth Hall? Send us a message with a description of the lost item.
When does my concert start or end?
The start and end times of the performances can be found on the information pages of the performances. Based on those, you can plan your return journey by public transport.
How do I book a seat as a wheelchair-user?
The Elisabeth Center welcomes weelchair users. Please let us know on tickets@elisabethcenter.be when you are coming and our team will assist you to your easily accessible position.